Terms of purchase
Terms of purchase for consumers
The prices include VAT of 25. Upon confirmed order, the prices can only be changed by circumstances that Thorberg does not have control over, such as significantly changed raw material prices, currency changes or changed VAT. Shipping fee will be added according to the information under the heading Shipping & amp; Returns. No other taxes or fees will be added..
When ordering, an agreement on purchase is made only when Thorberg has confirmed the order through an e-mailed order confirmation. The order confirmation is automatically generated by our database without manual review. In the event of any errors in, for example, indication of price, delivery time, etc., we reserve the right to correct this afterwards.
3. DELIVERY DELAY
If a delivery delay occurs, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in the event of delivery delays. We always do our best to fulfill your order. There may be times that make it impossible to complete the order, for example when our supplier can not fulfill its commitment to us. Compensation is not paid in the event of a delivery delay.
4. RISKS OF TRANSPORT
We bear the transport risk from our warehouse to you, ie damaged or lost goods. You bear the risk of any return to us.s.
5. SHARED DELIVERY
Should any of the items you ordered have a significantly longer delivery time than other items, we may in some cases split your order. As a customer, you never have to pay more than the agreed original shipping.
Card payments for purchases within Sweden are made in collaboration with Klarna and for purchases outside Sweden, also possible within Sweden, in collaboration with DIBS / Nets. Klarna and DIBS / Nets guarantee that the customer's card details can only be read by the payment and banking system - no one else! Thorberg / Bucuti AB does not store any information concerning the payment information. We follow the distance purchase law and implementation of purchases via card payment, the purchase price is reserved in your account. The purchase price is only deducted from your account at the moment the ordered item is sent to you. We accept VISA, Mastercard. No additional fees when paying by card. When buying through Klarna, there is also the option of buying through an invoice and also partial payment. Extra fee for invoice purchases may apply. When the purchase is made on credit, a credit report is taken the first time you choose invoice payment. For corporate customers, invoice purchases through Thorberg / Bucuti AB apply7. GUARANTEEWarranty is provided in accordance with the Consumer Purchase Act.
8. RIGHT OF WITHDRAWAL & amp; OPEN BUY FOR 14 DAYS
According to the Distance and Home Sales Act, you as a customer have the right to cancel your purchase within 14 days after you have received the product and without special reason. This is provided that the product and product packaging are in unchanged condition, ie unused and not destroyed or damaged. You may not use the product but of course carefully examine it. Thorberg applies the Distance and Home Sales Act. You as a customer are responsible for return shipping when invoking the right of withdrawal and open purchase for 14 days, see more under the heading Shipping & amp; Return.
According to the Consumer Purchase Act, you as a customer have the right to make a complaint for 3 years after you have received your item. Thorberg applies the Consumer Purchase Act's right of complaint. NOTE! It is important that you make a correct report. Visible error: report directly to firstname.lastname@example.org. The packaging is saved for any complaint to the post office for transport damage. Hidden error: reported to email@example.com within 3 days of receipt of the item. We always replace a product that we consider to be incorrectly shipped or damaged.
10. PRIVACY, SECURITY & amp; PERSONAL DATA
When you place your order with us, you provide your personal information such as name, address and telephone number. In connection with your registration and order, you agree that we store and use your information in our business to fulfill our commitment to you. We also document all communication that we have with you via e-mail, this to provide the service that you expect from us. Thorberg will not disclose your personal information to third parties. If you want our newsletter, we will send information and product offers to you by e-mail. This can easily be canceled via your customer account or via contact with us at Thorberg. According to the GDPR, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. In that case, contact us via e-mail: firstname.lastname@example.org
Do you have other questions regarding terms & amp; laws, you can visit the Swedish Consumer Agency's website: www.konsumentverket.se.
12. SHIPPING & amp; RETURN
We deliver free of charge to our private customers worldwide. If you are not satisfied with your purchase and want to exchange or return your item and have a complaint, the product is sent to us at the following address via company package: If the item is sent via registered mail, we can not pick it up, it must be sent as a company package or regular mail, preferably in the same packaging in which you received the item.
Thorberg| Bucuti AB
In order for us to be able to process your return: Name and order number as well as information about why the item was sent in return to us, must be included with the return.
You pay the shipping for the return, in the event of a complaint, we will reimburse you for your postage costs afterwards. When we have received the return, we either send a new item or create a credit for the corresponding amount, whereby a refund is made to you.