COMMON QUESTIONS

WHICH ACCOUNT CARDS ARE ACCEPTED BY THORBERG?

We accept VISA and Mastercard.

I HAVE QUESTIONS ABOUT MY INVOICE AND PAYMENT?

When purchasing through our webshop, all payments go through Klarna. If you have questions regarding payment, contact Klarna directly.

WHEN IS THE AMOUNT DEDUTED FROM MY CARD?

The amount is deducted from your card when we send your package. The sum is reserved in connection with your purchase but is not physically withdrawn until we send your package.

WHAT DELIVERY COSTS ARE ADDED WHEN I SHOP ONLINE?

Delivery of purchase Thorberg Reading Glasses is always FREE SHIPPING within Sweden. ATTENTION! Does not apply to returns.

HOW DO I RETURN OR EXCHANGE AN ITEM I HAVE ORDERED FROM THORBERG?

You have the right to exchange and return an item for up to 14 days after you have received your package. Just make sure that the goods are unused, still have stickers and labels and are otherwise flawless. Attach a copy of the order and state the reason - exchange with information about what you wish to exchange for, or return and reason.

Return address - same as address on your order.