COMMON QUESTIONS

WHICH PAYMENT METHODS WORK AT THORBERG

When you order goods from us, you can pay in the following ways: Payment purchase, Klarna invoice and Klarna account or DIBS / Nats. Read more about our terms of purchase and payment methods here.

WHICH ACCOUNT CARDS ARE ACCEPTED AT THORBERG?

We accept VISA and Mastercard.

HOW DO I MAINTAIN MY READING GLASSES?

Trim them with a cloth. If they need to be cleaned, use eyeglass polish or mild detergent.

I HAVE QUESTIONS ABOUT MY INVOICE AND PAYMENT?

When purchasing through our webshop, all payments go through Klarna or DIBS / Nets. If you have any questions, contact Klarna or DIBS / nets directly.

I HAVE QUESTIONS FOR KLARNA, DIBS / Nets. HOW DO I?

Since Klarna and DIBS / Nets are responsible for our customer invoices, you who have questions should always contact them directly. You may need account details, or want to split your payment or have received a reminder that you do not understand In that case, contact Klarna directly..

WHEN IS THE SUM DRAWN FROM MY CARD?

The amount will be deducted from your card in connection with us sending your package. The amount is reserved in connection with your purchase but will not be deducted until we send your package.

HOW IS THE MONEY REFUNDED ON A RETURN AND WHEN DO I RECEIVE MY REFUND?

When you return products, you will receive your money back within 10 days. Your return is always refunded with the same payment method as with your purchase.

WHAT DELIVERY COSTS INCLUDE WHEN I SHOP ONLINE?

Thorberg Reading Glasses always has FREE SHIPPING. NOTE! Does not apply to returns!

HOW LONG DELIVERY DO YOU HAVE??

Orders are usually shipped from us within 1-3 business days.

HOW DO I RETURN OR EXCHANGE AN ITEM I HAVE ORDERED FROM THORBERG?

You have the right to exchange and return an item for up to 14 days after you have received your package. Just make sure that the goods are unused, have stickers and labels left and otherwise faultless.

HOW DO I KNOW WHICH STRENGTH I SHOULD CHOOSE?

Test with a pair of reading glasses and hold e.g. a newspaper at a normal reading distance. If you look good now, it is the right strength for you. If you are unsure, you can at most Opticians you can get help with choosing strength.