Purchase conditions for consumers
The prices include VAT at 25%. In the case of a confirmed order, prices can only be changed by circumstances beyond Thorberg's control, e.g. significantly changed raw material prices, currency changes or changed VAT. Charges for shipping are added according to the information under the heading Shipping & Returns. No other taxes or fees are added.
When ordering, a purchase agreement is only made when Thorberg has confirmed the order through an e-mailed order confirmation. The order confirmation is automatically generated by our database without manual review. In the event of any inaccuracies in e.g. the indication of price, delivery time, etc., we reserve the right to correct this afterwards.
3. DELIVERY DELAY
If a delivery delay occurs, we will notify you of this by e-mail. You as a customer always have the right to cancel the purchase in case of delivery delays. We always do our best to fulfill your order. There may be occasions that make it impossible to complete the order, for example when our supplier cannot fulfill his commitment to us. Compensation is not paid in the event of a possible delivery delay.
4. RISKS DURING TRANSPORT
We bear the transport risk from our warehouse to you (ie damaged or lost goods). You bear the risk in case of any return to us.
5. SPLIT DELIVERY
Should any of the items you ordered have a significantly longer delivery time than the other items, we can in some cases split your order. As a customer, you never have to pay more than the agreed original shipping.
Private customer Sweden. Purchases are made via card payment or invoice in collaboration with Klarna. Extra fees for invoice purchases may occur. In the case of invoice purchases, the purchase takes place on credit, which is why Klarna takes a credit report the first time you choose purchase by invoice. Klarna guarantees that the customer's card details when purchasing can only be read by the payment and banking system - no one else! Thorberg/Bucuti AB does not store any information relating to card information.
Private customer Abroad. Purchases are made via card payment in collaboration with Klarna. Price, you pay converted in your country's currency. Klarna guarantees that the customer's card details when purchasing can only be read by the payment and banking system - no one else! Thorberg/Bucuti AB does not store any information relating to card information.
We comply with the Distance Purchase Act and when purchases are made via card payment, the purchase amount is reserved on your account. The purchase amount is first deducted from your account the moment the ordered product is sent to you. We accept VISA, Mastercard. There are no extra charges for card payments. Then For business customers in Sweden and abroad, invoice purchases through Thorberg / Bucuti AB apply.
Warranty is provided in accordance with the Consumer Purchase Act.
8. RIGHT OF WITHDRAWAL & OPEN PURCHASE FOR 14 DAYS
According to the Distance and Home Sales Act, you as a customer have the right to cancel your purchase within 14 days after you have received the item and without any particular reason. This is provided that the product and product packaging are in unchanged condition, i.e. unused and not destroyed or damaged. You may not use the item but of course carefully examine it. Thorberg applies the Distance and Home Sales Act. You as a customer are responsible for the return shipping when invoking the right of withdrawal and open purchase for 14 days, see more under the heading Shipping & Returns.
According to the Consumer Purchase Act, you as a customer have the right to complain for 3 years after you have received your item. Thorberg applies the Consumer Purchase Act's right of complaint. ATTENTION! It is important that you make a correct notification. Visible error: reported directly to email@example.com. The packaging is saved for possible complaints to the post office for transport damage. Hidden error: reported to firstname.lastname@example.org within 3 days of receiving the item. We always replace a product that we consider to be wrongly shipped or damaged.
10. PRIVACY, SECURITY & PERSONAL INFORMATION
When you place your order with us, you provide your personal details such as name, address and telephone number. In connection with your registration and order, you agree that we store and use your data in our business to fulfill our commitments to you. We also document all communications we have with you via e-mail, this in order to provide the service you expect from us. Thorberg will not disclose your personal data to third parties. If you want to receive our newsletter, we will send you information and product offers by email. This can be easily canceled via your customer account or by contacting us at Thorberg. According to the GDPR, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, contact us via e-mail: email@example.com.
If you have other questions regarding conditions & laws, you can visit the Swedish Consumer Agency's website: www.konsumentverket.se.
12. SHIPPING & RETURNS
We deliver free of charge to our private customers worldwide. If you are not satisfied with your purchase and want to exchange or return your item and have a complaint, the product is sent to us at the following address via company package: If the item is sent via registered mail, we cannot collect it, it must be sent as a company package or standard mail, preferably in the same packaging in which you received the goods.
Thorberg | Bucuti AB
Artillerigatan 83, Street plan
SE115 30 Stockholm
In order for us to be able to process your return:
Enter name, address and order number as well as information about why the item is being returned to us. (must be included on return)
You pay the shipping for the return yourself, in the event of a complaint we will reimburse you for your postage costs afterwards. When we have received the return, we either send a new item or create a credit for the corresponding amount, whereby a refund to you takes place.